The most common reason for not receiving schedules are:
- Typo in email
- SPAM filter
- Google Group is not enabled to receive emails from external emails.
Follow these steps to troubleshoot :
- Navigate to Profile & Settings > Scheduled Exports to see all your scheduled exports and review the settings.
- Check the spelling of all emails addresses and that all emails are comma-separated.
- Check the SPAM folder for the account. If the email was filtered into your SPAM move it to the inbox and mark as safe.
- Send an email to the recipient account? Is the email received or do you get a bounce-back?
- If the receiving email is a Googe group email, check that it is set up to receive emails from non-member accounts. If it isn't, enable this is the Google group settings.
If you have followed all these steps and are still not receiving a scheduled dashboard, contact support@affluent.io and we'll check everything on our side.