---
title: "Part 6 - Help: Contacting Support and Help Desk"
description: This checklist covers everything in the "Help" section of the left hand menu; contacting support and the help desk.  Contacting support is done within the Affluent platform by click the “Contact Suppo
---

[Skip to content](https://learn.affluent.io/part-6-help-contacting-support-and-help-desk#main-content)

English

Show submenu for translations

![affluent-logo\_1-1-2-3.png\]](https://learn.affluent.io/hs-fs/hubfs/affluent-logo_1-1-2-3.png?height=40&name=affluent-logo_1-1-2-3.png)

- [Default HubSpot Blog](https://affluent-8726746.hs-sites.com/blog)

Open main navigation

Close main navigation

- [Default HubSpot Blog](https://affluent-8726746.hs-sites.com/blog)
- English
  
  Show submenu for translations
- [Go to affluent.io](https://www.affluent.io/)

[Go to affluent.io](https://www.affluent.io/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Affluent Knowledge Base](https://learn.affluent.io/?hsLang=en)
2. [Agencies & Advertisers](https://learn.affluent.io/agencies-advertisers?hsLang=en)
3. [Getting Started](https://learn.affluent.io/agencies-advertisers?hsLang=en#getting-started)

# Part 6 - Help: Contacting Support and Help Desk

This checklist covers everything in the "Help" section of the left hand menu; contacting support and the help desk. 

### Affluent Helpdesk

- You can access the Affluent Help Desk via Affluent by click on the 'Help Desk' link in the left hand menu.
- If you can’t find the article you are looking for, please let us know via “Contact Support”.

### Contacting Support

Contacting support is done within the Affluent platform by click the “Contact Support” button at the bottom of the left-hand menu. You can also email [support@affluent.io](mailto:support@affluent.io) 

### Notes on Contacting Support

- If you have a data related question, check out the [Troubleshooting Data](https://learn.affluent.io/troubleshooting-data?hsLang=en)guide.
- When you submit a contact support message please include as much information as possible. If the issue is regarding data, please include, the date range, the metrics affected, the brand, and any other information that might help us resolve the issue.
- If you are referring to a specific page, Report or Dashboard, please submit the message directly from that URL (this allows us to see the URL in the message).
- If you are asking a question about a Report or Dashboard, please ensure the report is “Public” and saved with the correct date ranges, filters, categories and metrics.

- [Agencies & Advertisers](https://learn.affluent.io/agencies-advertisers?hsLang=en#main-content)

    - [Getting Started](https://learn.affluent.io/agencies-advertisers?hsLang=en#getting-started)
    - [Brand Manager](https://learn.affluent.io/agencies-advertisers?hsLang=en#brand-manager)
    - [Networks and Platforms](https://learn.affluent.io/agencies-advertisers?hsLang=en#networks-and-platforms)
    - [Reporting](https://learn.affluent.io/agencies-advertisers?hsLang=en#reporting)
    - [Optimization](https://learn.affluent.io/agencies-advertisers?hsLang=en#optimization)
    - [Link Scanner](https://learn.affluent.io/agencies-advertisers?hsLang=en#link-scanner)
    - [Data Management](https://learn.affluent.io/agencies-advertisers?hsLang=en#data-management)
    - [Account Settings](https://learn.affluent.io/agencies-advertisers?hsLang=en#account-settings)
    - [FAQs & Troubleshooting](https://learn.affluent.io/agencies-advertisers?hsLang=en#faqs-troubleshooting)
    - [Video Walkthroughs](https://learn.affluent.io/agencies-advertisers?hsLang=en#video-walkthroughs)
    - [Best Practice](https://learn.affluent.io/agencies-advertisers?hsLang=en#best-practice)
    - [Contact Manager](https://learn.affluent.io/agencies-advertisers?hsLang=en#contact-manager)
- [Publishers](https://learn.affluent.io/publishers?hsLang=en#main-content)

    - [Reporting](https://learn.affluent.io/publishers?hsLang=en#reporting)
    - [Optimization](https://learn.affluent.io/publishers?hsLang=en#optimization)
    - [Data Management](https://learn.affluent.io/publishers?hsLang=en#data-management)
    - [Account Settings](https://learn.affluent.io/publishers?hsLang=en#account-settings)
    - [FAQs & Troubleshooting](https://learn.affluent.io/publishers?hsLang=en#faqs-troubleshooting)

- [Default HubSpot Blog](https://affluent-8726746.hs-sites.com/blog)

[![Chill listening crop-3](https://learn.affluent.io/hs-fs/hubfs/affluent-logo_1-1-2-3.png?width=73&height=24&name=affluent-logo_1-1-2-3.png "Chill listening crop-3")](https://affluent.io)

Affluent - all your affiliate data in one place.

<https://www.facebook.com/AffluentAnalytics> <https://twitter.com/AffluentData> <https://www.linkedin.com/company/affluent>

Copyright © 2026, Affluent, Inc